As the first point of customer contact for issues about repairs and returns, the call center needs the tools to quickly capture customer information and process service notifications. Renovation is built using ABAP Web Dynpro. What does this mean for you? It means that we provide a web look and feel and provide the maximum flexibility your call center needs. Check out some of the feature Renovation provides.
With Renovation, your call center and customer service groups can enter in their data faster and instantly see all the information they need in a single spot. Renovation provides a simple and effective view of their workload and pulls in the best features they use on a daily basis to make their data entry in SAP easier. All pieces of Renovation are easily configurable to show only the fields and sections you need for your organization. Renovation not only simplifies the process, but we extend it to provide the additional functionality you need.