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Mobile Apps

ApplicationSummaryLink
Field Service Engineer App for iOSGive your field technicians all the power and information they need, at the tip of their finger. The App allows for confirmation, notes, and ability to see all the jobs applicable to you.Download
Proximity Production Supervisor App for iOSPut the power of management into the hands of your production supervisors. The Proximity app makes setting order priorities, creating production notes, and checking order status an invaluable shop floor management tool. Download the app now to see how you can improve your shop floor management. Download

Books

TitleSummaryLink
SAP Service Management: Your Successful Implementation GuideThis book is both a how to manual and a reference guide for configuring SAP Service Management. It provides you with a quick start guide to implementing SM. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. Purchase
SAP Service Management: Advanced ConfigurationThis books picks up where You Successful Implementation Guide left off. It includes additional scenarios and addition pieces of configuration. It is the must have book if you want to go deep into SAP Service Management. Purchase
SAP Service Management: Using the Service NotificationThis book delves into the service notification and how you can the most of it. The book shows you all the pieces that are available and how you can connect them to your notification. Purchase
SAP Service Management: Service ContractsThis book is both a how to manual and a reference guide for configuring SAP Service contracts. It provides you with a quick start guide to implementing contracts. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. Purchase
How to Use Workflow to Streamline SAP Service Management ProcessesLearn how to implement a simple workflow to dramatically increase the power of SAP Service Management. A simple workflow can often eliminate tedious manual steps in the Service Management processes. Implementing a simple workflow can often provide additional functionality that would otherwise require complex ABAP coding within a user exit. A simple workflow enables you to automate functionality based on reacting to events, other than on just saving a document. View Article

White Papers

TitleSummaryLink
Free Guide on Decreasing Repair Time and Increasing Productivity in ServiceLearn more about using service management to cut your costs and increase service revenue. View Article
Utilizing Service Management DataLearn why just gathering data isn't enough, and how you can better use all that data you are collecting. View Article
How to know if you need a Service PortalLearn if you need a service portal for your customers, and if you do, things to consider before starting the project. View Article

E-Courses

Course NameDescriptionLink
Optimizing your SAP service management ImplementationIf you are interested in decreasing cost and increasing revenue in Service, check out this course. By implementing some standard tool and standard processes you can easily improve your service organizationSign Up