Month: June 2015

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Increase Customer Retention

Category : Slider

Broadsword service management dashboard provides you the visibility to shorten repair times and lower the cost of service in your organization.


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Simplify Customer service

Category : Slider

Renovation provides the tools to make life easier for your customer service groups.


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Streamline the Repair Process

Category : Slider

Proximity provides the tools needed for manufacturing and service to spend less time entering data.


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Unified Shop Floor

Category : Benefit

Using our solutions, your production, service and maintenance groups can all use the same tool with unique features for each group while maintaining the same look and feel.


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Mobility

Category : Benefit

Your supervisors can adjust the shop schedule while walking through the plant and your field engineers can enter in their hours from anywhere using our UI5 web apps.


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Real time Communication

Category : Benefit

Our solutions instantly connect all parts of the service organization, reducing wasted work effort and increasing productivity.


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Streamlined Process

Category : Benefit

Our applications simplify the process for the call center, service technicians and supervisors by providing one transaction to perform their daily job, instead of multiple transaction in the standard SAP platform.


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One Solution Fits All

Category : Benefit

Your entire organization can use this solution and configure it for their unique geographic or product centric needs and still maintain the same look and feel.


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Akbar Alizadeh – Columbus McKinnon Corporation

Category : Testimonial

Broadsword has provided a great reporting tool for us to have improved visibility into our field services, control in-house repairs, and to provide a dashboard into service orders, deadlines, costs and the reasons for service requests.  JaveLLin Solutions has been committed to our successful implementation of this tool and managed to fulfill our various and special requirements regarding reports and report combinations.


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Mike Piehl

Category : Team

Role: Founder and Chief Architect for JaveLLin Solutions.

SAP Expertise: Service Management and Variant Configuration.

Mike began working in SAP in 1995.  He became an independent consultant with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. He focuses on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. He has worked in many industries including mining equipment, telecommunications equipment, high tech manufacturing industries and more.  In 2008, Mike began the journey into application design.  Since then, he’s led the development of SAP applications that has evolved into a suite of products including Proximity, Broadsword and Renovation that focus on simplifying and streamlining the Service Management processes.