Repair Order Metrics: See the end-to-end service view
If you perform in-house repairs, you know the only way to view documents in the process is through the document flow. (And even the standard document flow won’t show everything at one time.) The dashboard displays the full picture based on the repair sales order process typically used for in-house repairs.

Service Order Metrics: Cut your aftermarket costs

Now you can focus on your internal service processes and correct the bottlenecks to ensure a quick turn around of repairs for customers.

• Captures metrics on system status, user status, and the number of days between key status.
• Displays the order planned and/or actual cost for each metric to help you identify the highest value targets to analyze.
• Displays related documents for the service order including repair sales orders, notifications, quotations, etc.
• Determine if a service order is open due to lack of component availability or the customer hasn’t approved the quotation in a timely matter.

Return Order Metrics: Track returns

Gain the visibility to know the number of open returns and the dollar value that may be sitting in return stock. Refine your internal return process to correct the bottlenecks, understand return volume, lower costs and ensure customer satisfaction. Features includes:

• View number of open returns in the system.
• Links each return to original invoice and sales order.
• View items in return stock.
• Determine the time an item has been in return stock (serialized parts and non-serialized parts) by analyzing material movement document.

Call Center Metrics: Improve the customer experience

At a glance determine how many notifications are open and track the time to close customer issues. Service notification includes notification items, tasks, activities, causes, system status, and user status.

Uses catalog codes and classifications to track time between major process steps. This can be a huge benefit for quality and engineering to identify recurring issues.

Contract Profitability Report: See the cost vs. revenue of your service contracts

This report will display the revenue collected from a service contract as well as the total cost accumulated to date. The detailed section will display the individual service orders, spare parts, and data associated with the contract. For the first time, you can easily determine how much your service contracts earn (or lose) in your organization.

Warranty Metrics: See the items you have under warranty what they cost you over time
This set of metrics will allow you to look at your warranty for specific items or product families, and see what the cost is over the lifespan of a product.  These metrics will help you define the correct warranty time frames to offer your customers, as well as provide solid data to encourage your customers to buy extended warranties.