How to Use FSE
Field Service Engineer is designed to be easy to use. Because everything is done using the Netweaver Gateway, it means that once the gateway is configured in your system, FSE is ready to be used in your organization. In order to setup FSE enter in the following information in the settings screen.
- Demo System: if you would like to try out FSE using the JaveLLin test system, simply turn this on. It will connect you to the correct system with a user. If you are ready to use this in your own system, be sure to turn this off.
- Service URL: this is the location of all your services within your system. Basis should be able to provide this information for you.
- Username
- Password
Everything else can be left blank.
Now, in order to take full advantage of FSE, you should set your user up in the ERP system. You have the option of the following information you can use to narrow down the orders you are looking for.
- user responsible: if you assign the partner type of VW to the service orders, this option is one of the best. It will check on both the header and operation level.
- Customer: if you assign a SP partner to an order, and your technician is responsible for that customer, you can use that criteria. You can assign as many customers as you want to a user ID.
- Equipment: if you are really down in the details, we've provided you the ability to assign certain equipment records to your technician.
- IBase: if you use the install base functionality, you can even assign a technician to one or more installed bases in your system
If you need a different searching feature, please contact us, and we can work to add the feature.