As the first point of customer contact for issues about repairs and returns, the Call Center needs the tools to quickly capture customer information and process service notifications. Renovation is built using ABAP Web Dynpro. What does this mean for you? it means that we provide a web look and feel and provide the maximum flexibility your call center needs. Check out some of the feature Renovation Provides.
Notification Creation
Renovation gives you a streamlined approach to enter service notifications. This provides you improved data accuracy, increased data collection, trains new employees easier and faster and provides new functionality not available in standard SAP, like multiple serial numbers in a single notification and much more.
Notification Execution
Execution provides you the tools to manage all of the open notifications, including enhanced search functionality, results that provide additional information to help you quickly see everything you need to know to make quick decisions about what needs to happen next along and much more.
Repair Order Execution
Execution provides you the tools to manage all of the open repair sales order, including enhanced search functionality, results screen with additional information to help you quickly see everything you need to know to make quick decisions about what needs to happen next, features to expedite many common processes and much more.
Notification Supervisor
Supervisor provides additional tools to manage notifications, including mass change of notification fields, updates to equipment masters and warranty management functionality and much more.