Fully Configurable LayoutBy giving your call center a simple streamlined format, you can increase the chances of getting all the information from the customer the first time. In addition, different layouts can be configured for each segment of the business (for example EU vs. US).
Multiple Layouts within a single organizationWe provide different notification "types" that can each have their own configuration as well. This becomes especially valuable when you collect different information in different scenarios. For example, certain fields may be required for in-house repairs, but are not required or needed for a return. You can define the scenarios and the call center can quickly switch to the appropriate format.
Multiple Serial Numbers in a Single NotificationWhile we didn’t change standard SAP, but we did provide the tools to treat it like a single notification. Using Renovation, you can enter in the data once, and then behind the scenes, we create a Parent notification, with one “child” for each serial number. This provides you full history and traceability, while only entering in the data once.
Generate Repair Sales Orders
While this is a standard action box in SAP, we’ve taken this functionality to the next level. Depending on how you configure Renovation, your multiple serial number notification can generate the repair sales order with one line for each serial number, or you can group them into similar materials.
In addition, we will pass the technical objects into the sales order line items, increasing the serial number historical ability and additional partners can be passed from the notification to the repair sales order.
Generate Return Sales Orders
This functionality seems like it should be standard, but unfortunately SAP doesn’t provide an easy way to link a notification to a return sales orders. So we added this functionality to Renovation. You can decide if you want to pull from an invoice, a sales order or no reference. Select you document then you can pull in the items from your selected document, set the qty you wish to return, then execute the order creation. Your document flow will reflect your service order, as well as the invoice/sales order.