Books
| Title | Summary | Link |
|---|---|---|
| SAP Service Management: Your Successful Implementation Guide | This book is both a how to manual and a reference guide for configuring SAP Service Management. It provides you with a quick start guide to implementing SM. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. | Purchase |
| SAP Service Management: Advanced Configuration | This books picks up where You Successful Implementation Guide left off. It includes additional scenarios and addition pieces of configuration. It is the must have book if you want to go deep into SAP Service Management. | Purchase |
| SAP Service Management: Using the Service Notification | This book delves into the service notification and how you can the most of it. The book shows you all the pieces that are available and how you can connect them to your notification. | Purchase |
| SAP Service Management: Service Contracts | This book is both a how to manual and a reference guide for configuring SAP Service contracts. It provides you with a quick start guide to implementing contracts. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. | Purchase |
| SAP Service Management: Warranty Claims | This book is both a how to manual and a reference guide for configuring SAP Warranty Claims. It provides you with a quick start guide to implementing claims and recalls. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. This book allows you to successfully configure SAP Warranty Claims. | Purchase |
| SAP Variant Configuration: Your Successful Guide to Modeling | This book is both a how to manual and a reference guide for modeling in SAP Variant Configuration. It provides you with a quick start guide to modeling a product. Then walks you through process of modeling from the initial design all the way through testing. Along the way, I include lessons I learned the hard way, so you can avoid them. Using this book allows you to successfully model in SAP VC. | Purchase |
| How to Use Workflow to Streamline SAP Service Management Processes | Learn how to implement a simple workflow to dramatically increase the power of SAP Service Management. A simple workflow can often eliminate tedious manual steps in the Service Management processes. Implementing a simple workflow can often provide additional functionality that would otherwise require complex ABAP coding within a user exit. A simple workflow enables you to automate functionality based on reacting to events, other than on just saving a document. | View Article |
White Papers
| Title | Summary | Link |
|---|---|---|
| Free Guide on Decreasing Repair Time and Increasing Productivity in Service | Learn more about using service management to cut your costs and increase service revenue. | View Article |
| Utilizing Service Management Data | Learn why just gathering data isn't enough, and how you can better use all that data you are collecting. | View Article |
| How to know if you need a Service Portal | Learn if you need a service portal for your customers, and if you do, things to consider before starting the project. | View Article |
E-Courses
| Course Name | Description | Link |
|---|---|---|
| Optimizing your SAP service management Implementation | If you are interested in decreasing cost and increasing revenue in Service, check out this course. By implementing some standard tool and standard processes you can easily improve your service organization | Sign Up |