Your service business is a critical element in customer retention. Short repair times and reliability help ensure customers return year after year. The out of the box Service Management Dashboard provides a centralized location for the critical data that will help reduce the time and cost of equipment repairs.
You can quickly slice and dice data to find the biggest bottlenecks. Each set of data contains the cost, price, date and time of each step in the process, so you have the exact data you need for each milestone.
With Broadsword, management can quickly analyze each step within the service process. Management can have full visibility to all the metrics they need to make accurate business decisions about where to allocate resources, what areas are doing well, and what areas need attention. Broadsword efficiently pulls together all of the call center, customer service and service shop data together to provide the full service picture.